Citizen Charter
GMERS Medical College & Hospital, Navsari
GMERS Medical College & Hospital, Navsari is committed to providing dedicated patient care and continually improving its services. We strive to ensure:
- Total dedication to understanding and fulfilling patient needs
- Efficient, reliable, and courteous patient care
- Integrity, fairness, and transparency in functioning
- Motivating patients to participate actively in their care
- A challenging and rewarding work environment for employees
- Periodic monitoring and quality improvement of services
This Citizen’s Charter reflects our commitment to efficient, transparent, and patient-friendly services. It helps users understand:
- Services available at the institute
- Quality of services patients are entitled to
- Mechanisms for grievance redressal
To be a network of finest public healthcare institutions in Gujarat, providing quality medical care with state-of-the-art technology, ensuring accessibility, affordability, and equity.
- Excellence in medical education and patient care
- Training healthcare professionals from diverse backgrounds
- Comprehensive preventive, curative, and super-specialty care
- Inclusion of alternative medical systems alongside allopathy
- Commitment to Quality, Compassion, Integrity, and Fiscal Responsibility
- Producing competent medical professionals for community service
GMERS Medical College, Navsari: 10 km from Navsari Railway Station, 13 km from Bus Station, 40 km from Surat Airport.
GMERS Hospital, Navsari: 500 m from Railway Station, 3 km from Bus Station, 30 km from Surat Airport.
Medical Superintendent
GMERS Hospital, Navsari
Opp. Jahangir Talkies, Station Road, Navsari – 396445
Email: ms.gmers.nav@gmail.com
Website: gmersnavsari.com
- Non-profit Government institution
- Medical care provided to all patients
- Courteous and prompt services
- World-class treatment free of cost
- Doctors: > 150
- Nursing Staff: > 200
- Beds: 375
- 24 × 7 emergency services
- 30 emergency beds
- Immediate care priority over paperwork
- Emergency OT available round the clock
OPD Timings:
Monday to Friday: 9:00 AM – 1:00 PM & 2:00 PM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Electronic registration, MRD number generation, and appointment-based consultation are followed.
- Biochemistry, Microbiology, Pathology, Haematology, Histopathology
- Blood Bank (MoU with Indian Red Cross Society)
- 24 × 7 blood services
- ICU, ICCU, NICU, PICU
- X-Ray, Ultrasound, ECG
- Free medicines & consumables
- Ambulance services (24 × 7)
Patients are encouraged to register grievances with the RMO or hospital administration. All complaints are acknowledged and addressed promptly.
- Maintain cleanliness and discipline
- Follow hospital rules
- Avoid touts and undue demands
- Provide constructive feedback